Q: Can I see the photographer’s portfolio before I book?
A: Of course! You can view each photographers portfolio from their city page! Start by selecting your destination here. When you have chosen your favourite photographer, check their availability for your dates with our concierge team by submitting an inquiry.
Q: How long in advance should I book my shoot?
A: We suggest you book at least a week in advance, although we will attempt to accommodate last-minute requests (but no promises!). The ideal time frame to ensure you get YOUR preferred time/date is at least 4 weeks in advance.
Q: How many people can book a shoot together?
A: This is a time-based model; however, if you have 6 or more people in your group, there is a 60-minute booking minimum. For groups 12 or larger, we recommend 90 minutes or even 2 hours if you've got a long list of "must-have" shots.
Q. Will you share my photos online without asking permission first?
A: Absolutely not. We fully respect your choice on whether to share. Any photos you see on our site are from customers who have told us 'in writing' that we can share their photos online. If you prefer to keep your photos 100% private, we simply lock them in the 'Fly Vault' and they will never be posted on our site or social media. Just let us know your preference when you fill in our feedback form after your shoot.
Q: What if I need to reschedule or cancel?
A: If you need to cancel for any reason, please email or phone us and we will refund 90% of your booking fee as long as you provide us not less than 48 hours’ notice prior to your scheduled shoot date.
If you cancel or reschedule any package without at least 48 hours’ prior notice to the shoot date, no refund will be issued. The same timeline policy applies to downgrading a shoot.
You have a shoot scheduled on March 10th. In order to receive a 90% refund, we require that you let us know by email or phone that you are cancelling 48-hours prior to your shoot date, which would be no later than 11:59pm local time on March 7th. If you let us know any time after this, you are not eligible for a refund.
For packages that include a live planning session with the photographer (e.g. “Capture the YES!“), cancellation after these planning services have been rendered will be refunded the balance of the shoot fee minus the $100 planning session fee.
Q: What if I am running late?
A: Please text or email your photographer if you are delayed. If you arrive late, keep in mind your photographer may have another shoot booked right after, and it's unlikely your shoot can be extended (although it's always possible, so please ask!). We suggest arriving early and even having a drink nearby so you don't begin your experience in a 'rushed' state of mind. Remember: traffic in big cities can be unpredictable.
Should you wish to extend beyond the time of your scheduled session and the photographer is available, add-on time is charged at a rate of $150 USD per 30 mins.
If you arrive late for your session, any time that has passed from your original start time will be forfeited, and you may shoot for the remainder of the time you have booked. The number of photos delivered may be adjusted to reflect the actual time spent together. You may add additional time if the photographer is free; add-on time is charged at a rate of $150 USD per 30 mins.
Q: What happens if it’s raining?
A: We shoot rain or shine (hello, Vancouver!) and it’s no problem – just bring your favourite umbrella. However, if it’s raining sideways in a ridiculous* fashion, we can reschedule (*ridiculous weather clause). We are reasonable folks.
Q: Can I purchase extra time while in the middle of a shoot?
A: Of course! If you want to keep going, and your photographer is free, you can pay the additional charge afterwards online. Each additional 30-minute increment is $150 USD.
Q: When will I see the photos?
A: We will send you a link to your online gallery within five business days.
Q: What size are the photos?
A: We include a high-resolution (3300 by 2200px) download link along with the online, sharable photo gallery. If you have a specific size requirement for a special project, please let us know when you book! Please note that a small fee may apply for extra-special photo size requirements.
Q: What format will I receive my photos in?
A: Photos in your online gallery and high resolution link are provided in JPEG format. Please note that to protect the work of our photographers, under no circumstances are we able to provide raw format files.
Q: Do I own the photos?
A: You have the rights to use the photos for personal use (not commercial). Print them, share them and hopefully hang them on your wall. We would like to showcase your photos in our portfolio, but if you are shy, or prefer to keep them private, just let us know and we will never post anything publicly. Your photographer retains the copyright.
Q: Can I choose which photos I receive in my gallery?
A: The Flytographer packages include only the "best of the best" from your shoot - as industry practice, your photographer removes any photos with funny faces, closed eyes, and improper lighting. Due to the nature of candid photography, not all shots that are taken will turn out as planned, but if you have any "must-have" shots, we would be more than happy to prioritize those shots so that that they end up in your final gallery. Please let our concierge team know when planning out your shoot.
Q: Can I buy all of the shots that the photographer took?
A: Unfortunately not. Not even if you ask really, really nicely... We know that it can take dozens of snaps to get exactly that perfect version of a shot, and since our photographers shoot in raw format this would mean editing hundreds of extra not-perfect shots rather than focusing on delivering you the best of the bunch. This leads into our other, even more important, reason: we only want to send you shots that we think you love. All this being said ... if you thought there were shots you remember being taken that didn't make it into your set, let us know and we can reach out to your photographer and find out what's possible. (Please note: under no circumstance are we able to provide images in raw format.)
Q: What kind of photo editing is included in my package?
A: Our style is typically candid and natural with outdoor lighting. Photographers will provide only basic editing, such as colour balance and cropping. Photoshopping or extensive editing is not included.
Q: Can I book a Flytographer for a commercial project?
A: For questions about commercial shoots, please contact us here with the details of your project. We will then send you more information about commercial pricing & licensing options.
Q: Can I book a Flytographer for a personal shoot in the same city I live in?
A: Out of consideration for our photographers' own businesses, we are not set up to service local customers, but we will make referrals to photographers on special request.
Q: Can I book a Flytographer photographer for my wedding? I only want photos of the ceremony in that great Flytographer style!
A: Flytographer is not set up to service weddings, unfortunately. We will make referrals to photographers on special request. We do have the option of a portrait session before or after your ceremony, to capture your newlywed memories (this applies for destination shoots only).
Note: Shoots outside city centers may be subject to a small travel fee. Please check with your shoot concierge to confirm the photographer's availability to travel.
Don't see your question? Drop us a note! Our Shoot Concierge team will respond ASAP.
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