Customer Experience Specialist

Hours: Full-time (40 hours / week)
Manager: Director, Operations
Location: Headquarters are based in Victoria BC, position can be remote and open to candidates across Canada

We’re looking for our next Customer Experience Specialist to help change how people book a photoshoot 📸 in their hometown, remember their special vacations, and plan epic proposals 💍 around the world 🌍.

Our customer experience team assists customers and photographers while booking and planning their photo shoots in over 350 cities around the world.

You:

• Are smart, creative, results-oriented, and ready to hustle.
• Bring a positive energy to those around you and believe most people have good intentions.
• Love travel, photos, and connecting with people from countries all over the world.
• Are excited at the idea of playing a key role in helping people capture treasured memories for life.
• Are willing to work rotating weekend shifts (Saturday/Sunday) 9am-5pm. This is a requirement for this role.

Must have/be:

• 5-star-hotel level of customer service. You understand that it’s all about a fantastic customer experience throughout the customer’s entire journey with a brand.
• Strong sense of accountability.
• Phenomenal attention to detail & organizational skills.
• Multi-tasking superpowers.
• Tech savvy and you learn cloud-based software tools quickly.
• Results-oriented and your follow-through is second to none.
• The ability to learn quickly and adapt to change.
• Great at identifying opportunities to improve a process or suggest new ideas.
• A team player. You enjoy working in a culture where “lifting others up” is the default mentality. You connect with different cultures easily and respectfully.
• A natural problem-solver and take the initiative to find solutions on your own, but are willing to ask for help if you are still stuck.
• Prior work experience in a service-based role.
• Legally able to work in Canada.

Nice to have:

• Fluent in a second language.
• Experience with cloud CMS and/or CRM.

Why you’ll love this role at Flytographer:

• Inclusive, diverse culture where empathy and respect for others is non-negotiable. Flytographer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• We believe in a healthy work life balance.
• You’ll have a direct role in company growth and innovation. As a small company we welcome ideas from all team members, and everyone has an effect on shaping company culture.
• You will make an impact helping customers capture some of the happiest, most important moments of their lives
• Getting to connect with customers and photographers worldwide and make global friendships!
• Be a part of a small team of down to earth, amazing people!