Thanks to our hard-working product and dev team, we are so excited to have our very own booking dashboard, nicknamed at HQ as “Passport.” Here you will be able to see all your inquiries, bookings, and payments; chat directly with your concierge; view shareable photos; and access photographer resources. Please be sure to read through the full guide, including FAQs, below.

• Need help getting set up for payments? Click here.
• Looking for Photo Uploading Guide? Here it is.

Tip! 🌟 Click on any image below to enlarge it.

Log in to your Flytographer dashboard and enter your associated email address and password.

(If you cannot remember your password, click on “I’ve forgotten my password” to reset it. Note that the new link will go to the email address associated with your account.)

Fun fact! The image for the login page is by Mary & Maurizio in Amalfi Coast, taken while on a Flytographer shoot in beautiful Positano.

DASHBOARD TAB

Here you will find an overview of your stats, notifications, and shoots. All shoots that show up in your Shoots at a Glance should be in your calendar and reserved. (Inquiries have a 3-day time limit and will disappear after that time if the customer does not book and pay, and you can then remove from your calendar.)

1. Stats: A quick glance at your response times and rates vs the destination average. We understand that times will fluctuate a bit as sometimes you are sleeping or otherwise engaged when the inquiry comes in, but the quicker you can respond, the higher the likelihood you can book the shoot! Response rates should be 100% — please always respond whether you can take a shoot or not so that customers are never left waiting on you. These stats are private to you.
   *Note that if you service more than one destination, you may have different stats for each. You can collapse destinations by clicking on the “X”
2. Milestones: This shows badges earned for years on team (which will show up after you’ve been with Flytographer more than 1 year) and how many shoots you’ve completed. Note that for shoots, it shows you the milestone reached first, with actual number of shoots done below with number of more shoots to go before you reach the next milestone. 
3. Rating: At the end of every shoot, customers rate you out of 5 stars, and this number represents your average. This stat is private to you.
4. Links: Helpful quick links that will link you back to this guide; send an email to photographer@flytographer.com to answer questions; allow you to report a technical bug or issue; and fill in a form that comes to the whole company with ideas or feedback.

5. Notifications: View all of your new inquiries (availability requests) and new Shoot Scoops. Each notification will link you to the corresponding shoot when clicked, and disappear once completed.

6. Shoots at a Glance: Displays all of your paid bookings for which you have indicated you are available.

INQUIRIES TAB

View and respond to customers requesting your availability, and check on requests you have previously responded to and are waiting for the customer to accept. Note that inquiries can potentially disappear from your dashboard if either the customer doesn’t confirm and pay or they choose another photographer.

You respond to new inquiries in your “Action Needed” dropdown. Click the “+” to open the menu. You will see all the details the customer has given so far, including occasion, number of participants, route and requested date and time. Click the “confirm your availability” dropdown to respond. You will have 3 choices:

• Accept the shoot at the requested date and time.
• Suggest a different date and/or time.
• Respond that you are unavailable. 

If you accept the date and time, you then can add in the specific time you’d like to meet and offer an alternate route if you wish. Please also choose a template to reply with your excitement (you can create your own!) or write in a custom note.

Whichever response you make, click “Submit my Availability” to finalize.

The inquiry will move to the next section, “Awaiting Customer Response” as we give customers the opportunity to respond to any changes you may have made and/or book and pay for the shoot.

If you have responded yes to an inquiry, please add the inquiry dates right to your calendar! Simply click on “Add to Calendar” in the inquiry tab and choose your calendar (Apple, Google, Outlook or Yahoo).

You are required to hold inquiry dates for up to 3 days while we get the customer to book and pay. Once paid, it will move to your Bookings tab. (If the inquiry disappears and has NOT moved to Bookings, then you can assume the inquiry did not convert and you can remove it from your calendar.)

Ask your concierge any questions about that specific shoot through the chat feature. Each shoot has its own chat box beside the shoot details box. (Although messages are received in real time, it may take your concierge 24 – 48 hours to respond with time zone differences.)

BOOKINGS TAB

Once a customer pays, the shoot will move from the Inquiries tab to the Bookings tab. View the status of your current bookings that are officially reserved and paid for, and confirm customer route and shoot time information.

You will see you have 4 sections in your Bookings tab: Requires Action; Awaiting Customer Response; Ready to Go; Recently Cancelled. You can expand and collapse each section by clicking the little “X” to the left of each section.

If a Booking is in your Requires Action section, that’s because the booking needs action by you. For example, this is where you’ll find bookings that need you to Start and Complete Proposal Planning, bookings that need you to finalize the Custom Route details, and bookings that need your final review of the Shoot Scoop.

Click on a shoot to access and complete the required form/task. You will also see new details about the shoot added on the side panel as they become available.

You can see your bookings on a calendar view by clicking “View in Calendar.”

When you open a booking, you will see a “Check In” button at the top. Use this button to make any changes or report cancellations if they come up.

If everything looks good on the Shoot Scoop, scroll to the bottom and click the “Everything Looks Good” button. This will move the shoot into the “Ready to Go” section.

COMPLETED TAB

After a shoot is completed, it will move to this tab.

You will see various sections in this tab that will tell you whether we have received feedback yet from the customer or not.

If we have received feedback, the customer will indicate whether Flytographer and you can share all, some or none of the photos. We take privacy very seriously and never share unless the customer has opted in.

Please read our Sharing Policy in detail here.

BOOKINGS CALENDAR TAB

Click this tab for a visual view of your inquiries and bookings.

If you use your own personal calendar to combine your Flytographer and business shoots together, you can click on the shoot time in each shoot on this page and it will take you to the booking or inquiry.

Click on “Add to calendar” to choose which cal you’d like it added to.

PAYMENTS TAB

View all of your past and pending payments by booking name. Payments will show up here once you have delivered the photos. For Payment FAQs including how and when you will be paid, please visit this page.

Tip: To search for a payment by different criteria (like booking name or payment status), click on the column header (in blue text) you want to search in.

RESOURCES TAB

If you have questions about policies, processes and more please check here first. We have curated this set of valuable resources just for you and this is where you’ll find useful instructions, tips for success, time-saving strategies and fun extras! 

Tip: Use the search bar to help you find just what you’re looking for!

AVAILABILITY CALENDAR TAB

Keep your availability calendar up to date for each city you service. 

Click into each city to block off dates and times you are unavailable to take bookings, either because you are already booked, are on holidays, or otherwise not free.

Please visit the Calendar Availability Guide for more details.

Choose whether to automatically block off dates and time slots when you receive a confirmed booking to ensure you don’t get double-booked.

When in the availability calendar, you can block off dates and time slots by clicking on the date box. 

Use the block a date range to make it easier if you will be away or otherwise unavailable for a number of days in a row. You can also unblock a date range if plans change.

PORTFOLIO TAB

Keep your portfolio updated! *Please note: You can only update your portfolio on a computer, not on a mobile device.

Note that your portfolio is city-specific, so if you service more than one city, click into each one to upload the appropriate photos.

More information on how to update your Flytographer profile can be viewed here.

All portfolio criteria is listed, along with a link to a helpful video and FAQ on focal points and ordering.

Turn your focal point toggle on to make sure you set it for optimal viewing on the website. Turn it off to re-order your photos.

COMMUNITY TAB

Connect with your colleagues! Simply click on the blue button to go to our private forum.  

First time? Click on the “Click here” link to sign up. We can’t wait to meet you!

SETTINGS TAB

Find your settings under your name in the dropdown menu at the top right of your dashboard. Fill in your personal details as well as manage your global calendar settings, your payment information, response templates and travel fees.

Edit Profile Photo: Click into your existing profile photo to edit it.

Account Details: Name, pronouns, birthday, email, address, mobile number.

My Profile: Make edits to your online profile bio, fun facts and languages.

Social: Instagram and Twitter handles.

Emergency Contact: Let us know who we can contact in the event of an emergency.

Calendar Settings: Make changes to your global calendar settings.

Payments: Update payment information (how-to here).

My Response Templates: Create templates for yourself (how-to here).

Route Travel Fees: View your travel fees. If you need to make changes, email: photographer@flytographer.com

Change Password: Exactly that.

MOBILE VIEW

The mobile view is slightly different as we needed to squeeze in everything on a narrower screen. Open up the hamburger menu icon at the top right to access all bookings, payments, resources etc.

Unlike on desktop, you have a “main” page on mobile, with buttons to switch over to shoot details and chat box.

INQUIRY & BOOKINGS FAQ

Q: I received a notification that I had an inquiry, but when I went to my dashboard, it had disappeared. What happened?

One of three things:

• you didn’t respond within 24 hours (or less if shoot inquiry is last minute)
• the customer decided to cancel
• the customer selected and booked with a different photographer

Q: I’m having technical issues or want to submit feedback.

On your dashboard home page, use the assigned buttons that will send your form to the right person (or use the convenient buttons directly below).