Flytographer Shoot Guidelines & Best Practices
If this is your first time here, welcome! We are so excited to have you join the team. If you have been here before, welcome back! We love that you keep yourself informed of Flytographer processes and policies to make every shoot the best customer experience possible.
A few gentle reminders
- We invited you to be a part of this team because you are AWESOME. Keep in mind that on a Flytographer shoot, you are a representative of the Flytographer brand, and we count on your awesomeness shining through on each and every booking.
- Flytographer is building our brand on amazing customer service (see our company values here). If you have gone above and beyond for a customer, please know that we appreciate it with our whole hearts and haven given you many toasts and cheers in the office. We love it when you WOW our customers!
- It is worth noting that the majority of our business comes from North America, so most of our customers will be expecting an experience that North Americans value: being on time, efficient communication, friendly, & professional.
- Please have no one else on the shoot with you who is not connected to Flytographer. The customer expects you and only you, and we don't want to throw off the vibe or create awkwardness by having unknown people there. (This creates an especially weird dynamic for solo travellers.)
- Please avoid flash photography or fill lighting of any kind. Our lighting style is very natural, and our customers love the beautiful photos created by natural light. If you think your booking time is going to run into darkness where you will be forced to use flash, please notify your Shoot Concierge and try to get the start time moved up.
- Note that photographers cannot directly accept money for extra photos or extending shoot time outside of Flytographer. Any and all monetary transactions related to your Flytographer shoot and its customers must be directed back to your Shoot Concierge and we will handle the request.
When should I charge a travel fee?
Photographers generally only charge a travel fee for any location outside of the city centre they are listed as available for, or a location that requires special travel arrangements or an entrance fee/toll. Please note that for locations outside of your home base but where you wish to provide service because there is strong customer demand, Flytographer prefers a shoot-length minimum rather than a travel fee to avoid hidden costs for customers.
- Travel fees are intended to compensate you for:
- Your entrance fee to private parks or property.
- Your mileage or tolls to drive to a specially requested area outside of a city centre.
- Please note that parking costs are not something that can be included in a travel fee at this time.
How much should I charge?
- We usually recommend calculating your actual transportation cost, and then rounding up to the next $10 amount, depending on the time involved for travel.
- Travel fees are a combination of any transportation costs (train or bus ticket, car mileage, etc.) as well as the time spent travelling.
- Many of our photographers adjust their travel fee based on how long the shoot is: charging less for longer shoots. (e.g. charging a $60 travel fee for a 30 minute shoot, but only a $30 travel fee for a 60 minute shoot.)
- We require that these fees must be discussed and agreed upon before the shoot so that the customer is aware of how much cash to bring with them on the day.
How do I collect my travel fee?
- It is your responsibility to collect this travel fee on the day, unless it has been otherwise decided ahead of time. Don't be afraid to mention or ask about the travel fee, as customers may be excited and forget!
- We do try to mention the travel fee again in the Shoot Scoop, but it is your responsibility to collect the travel fee from the customer.
- Unfortunately, we are not able to provide travel fees if you forget to collect from the customer on the day.
BEFORE THE SHOOT
Text the customer at least 2 days before the shoot to make sure you have the ability to connect. This is SUPER important - if the customer can't find you, they will have a stressful start to their shoot, and may not be able to reach Flytographer HQ to help get connected. This is why we expect you to reach out to the customer first, so that this part of the process is as smooth as possible.
- This is a great time to start getting them excited for their shoot and comfortable with you - let them know you're excited to meet them and how much fun it's going to be!
- If heavy rain/wind is forecasted and you are nervous about shooting, try to reschedule a game plan. If the date changes or the shoot is delayed, you can let us know with the shoot check-in form (linked on your Shoot Scoop & emailed to you the day before the shoot).
- Walk around the location in advance & determine your “game plan” (if possible). Where are 3 areas the customer will meander to?
- Identify some good shots in advance where you will ask them to pose. Have fun “activities" for first 10 minutes to warm them up.
- When you meet the customer, walk through the game plan and confirm that they approve. If not, then discuss other options. Ask them if they have any preferences or 'must-have' shots.
During The Shoot
- Follow the 3 best practices here.
- Ask them to remove sunglasses for at least a few (if not all!) of the shots. If couples are really kissy, be sure to remind the fellas to wipe off any transferred lipstick (or have a tissue on hand to help out!). Keep an eye out for things like peeping bra straps, unzipped zippers, lipstick on teeth, etc. Customers appreciate it and trust you when they know you have their back.
- Take a couple of shots of each person alone, so they have a nice Facebook/LinkedIn profile photo.
- Avoid the “P” word. Be sure you are not referring to yourself or the shoot as “paparazzi.” This term is very off-brand for us and not at all what a Flytographer shoot is supposed to resemble!
- Special tips for large groups:
- Reconfirm at the start of the shoot which posed shots they want, and let them know that you'll do more 'candid' style shots at the end once those are completed. You may want to ask them via email (after we connect you) to send you ideas and bring them to the shoot for their 'must have' and 'candid' shots with some examples for your reference.
- Let them know when you have only 5 minutes remaining, and ask if there are any specific shots they want before you wrap up.
- If the customer wishes to extend the shoot, they can add on 30-minute blocks of time (if you are free, obviously!). The customer price is $150USD for each 30 minute block (of which you receive an additional $100USD). Be clear to the customer about their add-on fee and time, and be sure they agree to that. We never want the customer to be surprised with an add-on fee without their consent. Let us know about the formal extension afterwards and the Shoot Concierge will send the customer a link to pay online for the additional shoot time. This add-on is done after the shoot is over. We have made a video to help you with this script - click here to watch! (Video password: extra)
After The Shoot
- Use your post-shoot check-in form (linked on your Shoot Scoop & emailed to you the day before the shoot) to let us know how it went. If we don't hear from you, we get worried! Please let us know by the end of the day.
- Upload the high-resolution edited photos to scoop.flytographer.com within 48 hours.
Questions or issues uploading? Hayden is your tech support! Email: email@example.com
(p.s. We have found Chrome browser is the best to use for the uploader!)
STEP 1: Login
Visit scoop.flytographer.com (no www) & log in to the secure upload area.
(If this is your first time logging in, you will need to sign up using the email address we have on file for you.)
STEP 2: Find the shoot
Log in to your Dashboard area to see upcoming shoots that have been paid and are in the planning stage, or are ready for photos to be uploaded. Find a shoot by clicking on the *shoot name*.
**You will not be able to add photos to bookings when:
- Shoot Scoops have not yet been sent, or
- you have not yet checked in after your shoot to let us know that the shoot is finished.
STEP 3: Upload the photos
Click on tab #2 (The Photos) & submit your fabulous images by clicking the blue "Upload Photos" button on the top right corner. Leave this window open until all the files are finished!
If you accidentally upload duplicates, you can delete them from this tab; you can also come back here to add more later.
Please upload photos within this quantity range. If you have extra good ones that you would like to include, please do - we always tell the customer it is a little bonus gift from you!
- 30 minute shoot: 15 - 25 photos
- 60 minute shoot: 30 - 40 photos
- 90 minute shoot: 45 - 60 photos
- 2 hour shoot: 60 - 80 photos
- 3 hour shoot: 90 - 120 photos
Photo Specifications [unless otherwise requested by the customer]:
- 3300 by 2200px / 2200 by 3300px
- 300 DPI
- no larger than 10 MB per file
- Please triple check that you have removed ALL of your personal metadata (e.g. tags, copyright or watermarks)
- Use the file naming convention y/m/d_clientfirstname_4 digit-image number
***NEW! Download the exporting preset for all the Flytographer settings in Lightroom! Click button below.
(Please note this preset is for EXPORTING, not EDITING.
Watch this helpful video made by Francisco on how to upload and use the preset.)
Flytographer pays you within 7 business days of uploading the photos. We currently pay on Fridays. We pay via Paypal, so please be sure we have your most current Paypal email address. If you need money to be wired instead, you will be responsible for paying the wire transfer fees. Questions about payment? Email: firstname.lastname@example.org
You will receive 100% of the shoot fee when:
- The shoot is complete and we have received the requisite number of photos.
30 minute shoot: $130USD (15 - 25 photos)
60 minute shoot: $210USD (30 - 40 photos)
90 minute shoot: $300USD (45 - 60 photos)
2 hour shoot: $400USD (60 - 80 photos)
3 hour shoot: $575USD (90 - 120 photos)
Proposal Skype call add-on: $50USD
You will receive 50% of the shoot fee when:
- The Shoot Scoops were sent AND the shoot was cancelled up to 5 days before the shoot date.
(Please note that we refund the customer's money if they cancel up to 48 hours ahead, but we pay you out of pocket as act of good faith for holding date.)
No shoot fee will be paid when:
- The shoot is cancelled prior to the Shoot Scoops being sent.
- The shoot was cancelled more than 5 days before the Shoot Date.
- The shoot is cancelled due to horrific weather and cannot be rescheduled.
Photo Sharing Policies
Unless you have gotten permission through the customer's feedback form, assume we do NOT have permission to share. Anywhere.
We respect the privacy of our customers, and take great pains to make sure that photos of them are not shared without their explicit, WRITTEN permission! Please be clear that we have a contractual obligation with our customers to get their permission in writing, which will come to you via their feedback form. Even if they give you verbal permission on the shoot or send you an email or text about it later, it does not count - it has to come through the Flytographer feedback form, as the contract is with Flytographer, and the company is ultimately responsible for safeguarding customers' privacy. This policy includes posting on your social media, and we thank you for respecting this.
You will know you can share if any of the below occurs:
- We emailed you the feedback form with written permission from the customer that it is ok to share their photos. (Sometimes customers email us separately from their feedback form, and in this case, we will email you the permission.)
- Please wait 30 days after you receive sharing permission to post on your blog.
(We'd like to have first dibs on sharing if it gets posted. This gives us a chance to schedule it into our editorial calendar and/or submit it for a press story.)
With sharing permission, we would love it if you did share on your own social media & blog.
- Please always credit the photos something like "Captured for Flytographer" (so there is no brand confusion). Please also credit in the actual post, not just tagged in comments.
- Please don't use your personal watermark — we are happy to provide copies of photos with ours, or you can simply use un-watermarked photos.
- We'd love you to tag us if you share on social media! Our accounts are all linked on the footer of this page.
- Here is a great example of Lauren in NYC sharing a shoot on her own blog.
Visit our resource page for:
- Recap our three best practices with gallery examples
- Flytographer Photo Shoot Guidelines pdfs that were created for and during our Global Meetup in Paris
- Natural Light video with Samantha in NYC
- Logo badge for website
- Team Flytographer discount codes for own shoots