Flytographer helps people around the world capture the magic of travel. Operating across six continents, our community consists of our HQ team in Canada, and over 600 amazing local photographers. As the first to launch a global vacation photography marketplace in 2013, we’ve captured over 4 million memories for travelers with an NPS consistently 90+ the last 10 years.

Since travel’s resurgence in the last 2 years post-Covid, Flytographer’s growth has exponentially increased, and has already substantially exceeded pre-2020 levels. Combined with investments in technology and operations, Flytographer is now poised to leverage its existing brand equity and significantly scale its reach and volume.

We are a people-first, profitable, evergreen company focused on bringing our 10 year vision to life.

Read our origin story here

Concierge Team Member

Position: Full-time position or Part-time contract
Hours: Full-time 40 hours / week, Part-time hours as agreed upon
Salary/Rate: $45,000/yr full-time (40 hours/week) salary or $35/hour part-time contract
Location: Remote
Start date: as agreed upon
Apply here

We’re looking for our next Concierge to help people around the world “celebrate their stories” through photography.

Position Summary:

The Concierge role is a customer service position that is an integral part of the Flytographer team. Reporting to the Concierge Team Lead, they are the first point-of-contact for customers and responsible for overseeing their journey with Flytographer—from booking their shoot and preparing for the day, to delivering photos and following up for feedback. As a liaison between photographers, customers and our product team, the Concierge will bring unique insight to the product team on how to optimize the customer and photographer experience.

You:

• Love travel, photography, and connecting with people from countries all over the world.
• Are intelligent, creative, results-oriented, and ready to make an impact.
• Bring a positive energy to those around you and believe most people have good intentions.
• Are excited at the idea of playing a key role in helping people capture treasured memories for life.
• Are aligned with our core values of celebrate, community, curiosity, diversity & inclusion, and integrity.
• Are willing to work one weekend day per week (Saturday or Sunday) 9am-5pm. This is a requirement for this role.

Must have/be:

• 5-star-hotel level of customer service. You understand that it’s all about making things easy for our customers and delivering a fantastic experience throughout the customer’s entire journey with a brand.
• Interest in photography as an art form and at least amateur-level photography skills and knowledge.
• Strong sense of accountability and integrity.
• Phenomenal attention to detail & organizational skills.
• Multi-tasking super powers.
• Tech savvy, and you learn cloud-based software tools quickly.
• You are results-oriented and your follow-through is second to none.
• The ability to work independently, learn quickly and adapt to change.
• Great at identifying opportunities to improve a process or suggest new ideas.
• A team player and enjoy working in a culture where “lifting others up” is the default mentality. You connect with different cultures easily and respectfully.
• A natural problem-solver and take the initiative to find solutions on your own, but are willing to ask for help if you are still stuck.
• Prior work experience in a service-based role.
• Legally able to work in Canada for full-time role

Why you’ll love this role at Flytographer:

• Inclusive, diverse culture where empathy and respect for others is non-negotiable. Flytographer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Learn transferable skills and build your resume. Your everyday responsibilities will give you the opportunity to practice adaptability, collaboration, communication, creativity and innovation, digital skills, problem solving and working with cross-functional teams.
• A healthy work-life balance is prioritized. Turn your work off at the end of the day.
• Your voice matters. As a small, but quickly scaling company, we welcome ideas from all team members, and everyone has an effect on shaping growth, innovation and company culture.
• Making history. You will make an impact helping customers capture some of the happiest, most important moments of their lives. We’ve captured over 3 million memories to-date.
• Getting to connect with and support our community of incredible photographers worldwide (make new friends!)
• Be a part of a small team of down to earth, curious, kind, fun, amazing people!

Responsibilities:

• You will bring a spirit of innovation, curiosity and growth mindset to your work of interacting directly with customers and photographers
• You will practice service and hospitality as a key growth and sales strategy, and own customer experience journeys through completion, while upholding company values
• You will be responsible for ensuring all customer shoots and promotional shoots are managed efficiently, an excellent customer experience is delivered, and all data is captured and current in our databases and tracking tools.
• You will communicate with customers, partners and photographers about booking details and creatively problem solve to create personalized experiences.
• Formulate learnings during customer and photographer interactions to develop recommendations for improving the booking experience and work with the team and larger company to implement changes.
• Analyze team workflows and processes to identify and recommend improvements for the most effective use of resources and tools. Work with the team and team leads to implement recommendations
• Liaise with management regarding issues relevant to this group and put forward solutions to overcome obstacles to success.
• Contribute to effective company-wide communication, escalating and acting on issues as required