Photo Sharing Policies

Q: I’ve just finished a shoot. Can I share the photos?

Photos cannot be shared until we receive the customer’s written feedback and find out whether they agree to share or require images to stay private. We will send you their feedback as soon as we receive it so you know what they’ve said. If they say no to sharing, or never fill in their feedback form, Flytographer and photographers cannot share anywhere. If they say yes, please continue reading to find out our sharing policies below.

Example testimonial emails

Feedback form must say yes to all or some of the photos before either of us can publish.

No to sharing means we cannot publish, anywhere. We feel your pain, but we respect our customers' privacy and never want to break that trust.

Q: How can I see what’s shareable on my dashboard?

  1. Click on your Completed tab.
  2. Click on the little “+” beside Feedback Received to open the list, then select the shoot you want to look at.
  3. Click on “Gallery” on the right-hand side of the listing.
  4. Once the listing is open, have a quick look at the shareable date.
  5. Review the sharing policies here.

✨ The most important thing to look at!

Scroll down until you get to your gallery. At the top, it will tell you whether all photos are shareable, only some are shareable, or none are shareable.

6. You can share ALL the photos.

7. You can share SOME of the photos.

Anything marked with a red “Private” flag must NOT be shared anywhere, but unmarked photos are fine to share.

8. You can share NONE of the photos.

They aren’t marked by any flags, but none of these photos can be shared, anywhere.

Q: The customer agreed to share. Now what?

Photographers can publish their Flytographer photos on their social media provided you adhere to our sharing policies:

  1. You must credit the photo as a Flytographer shoot. Please write something along the lines of “Photo shoot for @flytographer” in the copy of your social media post and tag us. (Our social media links are in the footer of this page.)
  2. Please wait at least 30 days after you receive the testimonial before you publish. In your Flytographer account, after you receive feedback, you will see the date on which you may begin sharing the photos.
  3. Do not publish any Flytographer photos with watermarks from your own business.

Izumi in Tokyo's IG post crediting and tagging Flytographer, including hashtag.

Q: Can I ask a Flytographer customer for feedback after the shoot? 

Absolutely! In fact, a customer is much more likely to submit their feedback form if the request comes directly from you – the photographer they’ve met and love! There are three potential opportunities for requesting a customer to leave feedback:

1. Right after the shoot, when you say goodbye to each other! You can let the customer know that you had a great time, and that they can expect to see their full gallery within 5 business days. It is alright to add that you would be honoured to recieve their feedback about your time together, and that they will find the link to the feedback form in the same email to notifies them that their gallery is ready.

2. You can also include a sentence about this in your ‘Note to the customer’ when you are submitting their gallery in your account. We recommend saving a snippet on your computer that you can copy-and-paste into each gallery submission that says something along the lines of, “Thank you for such a wonderful shoot! I hope you love the photos as much as I do 🙂 I would be so grateful if you would also complete your feedback form and let me know how you felt about your session. It really helps me continue to improve my work!”

3. It is alright to send one reminder text, Whatsapp message or email to the customer a week or so after the shoot has taken place. If they still do not complete their feedback form, then sadly we are out of luck, as we ask that you don’t send more than one reminder message about this. 

Q: How can I update my portfolio once customers agree to share?

Please read more about our portfolio process here.

Q: The customer told me on the shoot/sent me a text after that I could share the photos.

Unfortunately you cannot share any photos until Flytographer receives written permission. Flytographer is legally responsible for our customers’ privacy, and the contract for the shoot is between Flytographer and the customer. If they text you, please let them know they must fill in Flytographer’s written feedback form in order to share and credit the work. They can find the feedback link in the same email with their original gallery link, or they can contact their Shoot Concierge who is happy to help.

Q: Can I comment on the customers’ social media when they post their Flytographer shoot?

As fun as it is to see your Flytographer photos out in the world, we ask you to please not comment on posts, including ours. (One exception: if a customer has already tagged you in their post and you wish to respond as a matter of courtesy, then we understand it would be unfriendly not to reply.) From a business standpoint, this allows potential customers who are following the post to try to bypass Flytographer and connect with your brand directly. As everyone on the team has signed our contract with a specific non-compete clause (section 1.5) to not solicit business for yourself with our customers, commenting can be seen as a form of soliciting. When hired to shoot one of our customers, you are acting as a representative of Flytographer, not of your own brand.

We respect that you have your own business and set of customers, and we do credit you as a Flytographer on our site and in our social media; we ask that you also respect our marketing efforts so that we can continue to grow and send you business.

Q: Can I share the photos outside of my personal portfolio/social media?

When customers agree to share their photos, they give us different levels of sharing permission; most opt for sharing on our website and your personal portfolio only. Sometimes they will give permission to allow images on outside sites, but this is less common. The most important thing to remember is that for all Flytographer shoots, the contract is between the customer and the company, and therefore Flytographer is legally responsible for the customer’s privacy.

To this end, even if customers have agreed to share, photos are NOT to be shared on another company’s business page or social unless special permission has been given by the customer to Flytographer. In this case, Flytographer is able to share on other brands’ pages, but we ask that photographers only share on their own social media and website to avoid any sharing permission mixups.

Q: I still have questions about this.

Please email us at photographer@flytographer.com

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