Flytographer Dashboard Guide

Thanks to our hard-working product and dev team, we are so excited to have our very own booking dashboard, nicknamed at HQ as “Passport.” Here you will be able to see all your inquiries, bookings, and payments; chat directly with your concierge; view shareable photos; and access photographer resources. Please be sure to read through the full guide, including FAQs, below.

Get Started

Log in to your Flytographer dashboard and enter your associated email address and password.

(If you cannot remember your password, click on “I’ve forgotten my password” to reset it. Note that the new link will go to the email address associated with your account.)

Fun fact! The image for the login page is by Mary & Maurizio in Amalfi Coast, taken while on a Flytographer shoot in beautiful Positano.

Dashboard Tab

Here you will find an overview of all your shoots. All shoots that show up in your Shoots at a Glance should be in your calendar and reserved. (Inquiries have a 3-day time limit and will disappear after that time if the customer does not book and pay, and you can then remove from your calendar.)

Notifications: View current tasks for all of your current inquiries (availability requests) and paid bookings. Each notification will link you to the corresponding shoot when clicked, and disappear once completed.

Shoots at a Glance: Displays all of your current inquiries and paid bookings for which you have indicated you are available.

Note that bookings and inquiries are marked in this section between “Paid” and “Inquiry.” Paid indicates that the customer has confirmed and booked, and this shoot is happening unless the customer cancels for whatever reason. Inquiries can potentially disappear out of your dashboard if either the customer doesn’t confirm and pay or they choose another photographer.

Inquiries Tab

View and respond to customers requesting your availability, and check on requests you have previously responded to and are waiting for the customer to accept.

Click on a shoot to access and complete the required form/task. You can also view details about the shoot we have so far in the panel on the right.

Feature: Add your inquiry dates right to your calendar! Simply click on “Add to Calendar” in the inquiry panel, and then:

  • choose the date you want to add
  • choose your calendar (Apple, Google, Outlook or Yahoo)

You are required to hold inquiry dates for up to 3 days while we get the customer to book and pay. Once paid, it will move to your Bookings tab. (If the inquiry disappears and has NOT moved to Bookings, then you can assume the inquiry did not convert and you can remove it from your calendar.)

Ask your concierge any questions about that specific shoot through the chat feature. Each shoot has its own chat box beside the shoot details box. (Although messages are received in real time, it may take your concierge 24 – 48 hours to respond with time zone differences.)

Bookings Tab

View the status of your current bookings that are officially reserved and paid for, and confirm customer route and shoot time information.

1. Once a customer pays, the shoot will move from the Inquiries tab to the Bookings tab. If we need any additional information from the customer after booking, it will first appear in the Awaiting Customer Response section. Otherwise, it will appear in Action Needed.

2. If a Booking is in your Action Needed bucket, that’s because the booking needs action by you. For example, this is where you’ll find bookings that need you to Start and Complete Proposal Planning, bookings that need you to finalize the Custom Route details, and bookings that need your final review of the Shoot Scoop.

Click on a shoot to access and complete the required form/task. You will also see new details about the shoot added on the side panel as they become available.

Payments Tab

View all of your past and pending payments by booking name. Payments will show up here once you have delivered the photos. For Payment FAQs, visit this page.

Tip: To search for a payment by different criteria (like booking name or payment status), click on the column you want to search in.

Resources Tab

If you have questions about policies, processes and more please check here first. We have curated this set of valuable resources just for you and this is where you’ll find useful instructions, tips for success, time-saving strategies and fun extras!

Calendar Tab

You now have your own personal availability calendar for each city you have a profile that indicates days and time slots for which you are unavailable to take bookings, either because you are already booked, are on holidays, or otherwise not free. Please visit the Calendar Availability Guide to get yours set up!

Portfolio Tab (NEW! ✨)

Please view more information on how to update your Flytographer profile here.
*Please note: You can only update your portfolio on a computer, not on a mobile device.

Settings Tab

All your personal details.

Account Details: Email, address, mobile number, birthday (you can update all these yourself)*

Social: Instagram and Twitter handles

Payments: Update payment information (how-to here)

Security: Change your password

Headshot: Click on your profile image to update your headshot

Mobile View

The mobile view is slightly different as we needed to squeeze in everything on a narrower screen. Unlike on desktop, you have a “main” page on mobile, with buttons to switch over to shoot details and chat box.

Open up the menu icon at the top right to access all bookings, payments, resources etc.

Shoot Inquiry & Booking FAQs

Q: I received a notification that I had an inquiry, but when I went to my dashboard, it had disappeared. What happened?

One of three things:

  • you didn’t respond within 24 hours (or less if shoot inquiry is last minute)
  • the customer decided to cancel
  • the customer selected and booked with a different photographer

Q: I see a ring on some inquiries and not on others. What’s this?

A ring icon indicates this is a proposal inquiry. You will also receive a request to set up a proposal call with the customer and concierge.

Q: I received a Proposal inquiry for a time slot, but I’m already booked for part of it. How do I let you know?

On the response form, there is a field box that will appear if you say that you are available for a photo shoot. Please be clear about any times you are NOT available for the customer’s time slot, and try to be as specific as possible. For example, instead of simply writing “early morning” in the box, please write “I am only available in the early morning between 6am – 9am.” (If you are free all day, you can leave it blank)

Q: What does the expiry date on the inquiry form mean?

After you have agreed to dates at the inquiry stage, we ask you to hold them in your calendar for up to 3 days while we go back to the customer and have them pay for and confirm the shoot. The expiry date indicates when you can release those dates from your calendar if the inquiry did not turn into a booking.

Q: I want to book my own shoot. How does this work?

To create an inquiry, simply go to your name in the top right-hand corner of your dashboard and click on the little dropdown menu; choose “customer” and then get started. We have team discounts for your own Flytographer shoots (and for your friends and family)! Find out more information here.

Q: I’m having technical issues or want to submit feedback.

On your dashboard home page, use the assigned buttons that will send your form to the right person (or use the convenient buttons directly below).